Shanghai Consumer Protection Committee said in its 1H 2026 complaints report that citywide consumer complaints fell overall, but complaints tied to shared-rental services and AI-related consumption rose notably. The committee logged 4,705 shared-service complaints in 1H, up 65.8% YoY. Principal consumer grievances: shared bikes—billing inaccuracies, unresolved equipment faults and slow service response; shared power banks—unclear charging rules, unreasonable overtime fees and device failures. Th

Shanghai Consumer Protection Committee said in its 1H 2026 complaints report that citywide consumer complaints fell overall, but complaints tied to shared-rental services and AI-related consumption rose notably. The committee logged 4,705 shared-service complaints in 1H, up 65.8% YoY. Principal consumer grievances: shared bikes—billing inaccuracies, unresolved equipment faults and slow service response; shared power banks—unclear charging rules, unreasonable overtime fees and device failures. The report also flagged insufficient disclosure in tourism traffic-driving/promotional activities.